Charterhouse Clinic is committed to protecting and respecting your privacy.
Any personal information collected through our website, admissions enquiries, assessments, or treatment services is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
How we use your information
We may collect and process personal information in order to:
- Respond to enquiries and admissions requests
- Provide treatment, care, and support services
- Manage ongoing communication with clients and families
- Improve our services and website experience
- Comply with legal and regulatory obligations
Confidentiality
We understand the importance of discretion and confidentiality in addiction treatment.
Your personal information will never be sold or shared with third parties for marketing purposes. Information will only be shared where:
- You have given explicit consent
- It is necessary for your care or treatment
- We are legally required to do so
- There is a safeguarding or serious safety concern
Data security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, loss, or disclosure.
Your rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data where appropriate
- Restrict or object to certain processing activities
- Withdraw consent where processing is based on consent
